As a homeowner, you probably know about the hassles of dealing with a broken or non-functional garage door. Repairing garage doors requires professional expertise, and there are plenty of garage door services around. In this post, we have enlisted the steps you should follow for finding a reliable service.
Talk to your friends, relatives or neighbors to know about the best garage door repair services in Austin. Ask about their experience and why they liked or disliked a service. If you don’t have that option, you can always check online to find local listings. Check the reviews and feedback from other customers, so find the nature of complaints against a particular service.
Find more about a service
As a client, you should consider asking a few relevant questions, such as –
- Is the company licensed? Do they have the necessary permissions to take up repair contracts?
- What kind of services do they offer?
- Do they have an in-house team of repairmen? Does the company hire day laborers? Do they train their team members additionally?
- Do they offer a quote for the job in advance? If yes, will they offer a service agreement?
- Do they offer any warranty on their services?
- What kind of doors do they repair – wood, glass, steel, and craftsman?
A professional garage door repair service will always have insurance cover to keep their clients protected against possible mishaps. Workplace accidents are common in the service sector, and if their workers are injured at the site, they must have workers’ compensation insurance to handle the medical bills and other expenses. They must also have general liability insurance, which will cover any damage or loss to your property, owing to the mistake of their repairmen. Don’t believe in tall claims, unless you have checked the papers.
Check for emergency assistance
One fine day, you might return home to a broken garage door, and in such urgent times, you would expect immediate assistance. The response time of the repair service is one of the many factors that matter in the long run. You need a company that’s accessible and available for emergency needs. Try calling to a few hotline numbers to know if your phone is attended by a real human and not a computer.
Ask for a quote
Typically, when you call a repair service, they will send their executives, who will check the overall work before offering a quote. The estimate may or may not include the cost of replacement parts, and that’s something you need to check. If they have a warranty on their services, you need to know the terms and conditions as well. Also, ask for a service agreement and try to understand the relevant aspects that may concern the terms of their services.
If required, ask for a few client references, so that you can compare the services better. Unless you are in an emergency, do check the website of the concerned company to understand the highlights of their services.